Data collection failure

This failure occurs when the system:

• Detects that the configured data source is inactive.

• Fails to connect to the data source.

• Detects a change in the credentials of the data source that you configured. For example, change in the database password.

  For Avaya Aura® Experience Portal, the system detects a change in the name of the Avaya Aura® Experience Portal database.

• Fails to connect to Avaya back-office systems.

• A new Usage Metering server is added.

• A new meter is added.

• Incorrect meter configuration.

• Usage Metering disaster.

  For example, virtual machine (VM) is accidentally deleted and recovered by using a backup file.

Recovery from data collection failure

To recover from this failure, the system automatically:

• Collects and sends data at regular intervals.

• Generates relevant alerts.

If Usage Metering is configured to support active geo-redundant data sources, then it also supports the configuration of primary and secondary data sources.

If the data collection from the primary data source fails, Usage Metering collects data from the secondary data source.

If the data collection from both data sources fails, Usage Metering sends an alert. For more information, see Configuring alerts.