In CMS, use . Make a copy for each ACD.
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ACD Name_________________________________________
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Data Items
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Number of items
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Days of intrahour
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Days of daily
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Weeks of monthly
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Months of monthly
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Splits/Skills
(0-_____)
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Agents
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Trunk groups
(0-_____)
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Trunks
(0-_____)
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Call work codes
(1-_____)
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Vectors
(0-_____)
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VDNs
(0-_____)
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Total split or skill members, summed over all splits or skills: _______
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Number of agent login/logout records: _______
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Number of agent trace records: _______
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Number of unmeasured trunk facilities: _______
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Number of exception records: _______
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Number of call records: _______
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