CMS supports Communication Manager releases, 7.x, 8.x, and 10.x. The CMS upgrade extract tool detects any incompatibility with ACD systems. If required, upgrade your ACD (for example, Communication Manager). You will need to enter a hostname or IP address and TCP port before the upgrade continues.
Note:
If the hostname or IP address and TCP port information is not known during the CMS upgrade, you can enter fictitious information to get through the upgrade. The Communication Manager links do not become active until you update the Communication Manager setup information with accurate information.
Encryption of call data being exchanged with the Communication Manager system is a standard feature on CMS. To take advantage of call data encryption, administer Communication Manager Release 8.1.2 or later on CMS and administer CMS 19.1 or later on the Communication Manager system.
