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Upgrading Avaya Call Management System

Table of Contents

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  • Notices
  • Introduction
    • Purpose
    • Change history
  • Preparing for the upgrade
    • Supported upgrade scenarios
      • Software upgrades
      • Platform upgrades
      • Base load upgrades
    • Software upgrade media
    • Platform upgrade media and upgrade process
    • Updating CMS user IDs before an upgrade
    • Backing up the old system
    • Collecting third-party and custom software
    • Troubleshooting and escalation
    • Communication Manager software and link compatibility
    • Customization and software configuration
    • Checking for ACD 1
    • Recording information about the old system
      • Accessing ACD information
      • Viewing authorizations
      • Activating the license for a CMS server
      • Checking data storage allocation parameters
      • Checking the storage interval size
      • Recording master ACD clock synchronization information
      • Administering printers
      • Recording storage interval data
      • Recording dual IP setup information
  • Extracting data from the old system
    • Preparing to extract data to a network mount point
      • Performing the NFS server configuration
      • Performing the CMS server configuration
    • Extracting customer data
  • Deploying a new CMS server
    • Software upgrade with an existing VMware server
    • Platform upgrade on a new VMware server
    • Installing and administering unpreserved third-party and custom software
  • Finalizing the upgrade
    • Mounting an NFS mount point
    • Copying customer data
    • Activating customer options
    • Recovering from failed installation scripts
      • Getting started with scripts that can be skipped and installed later
      • Failures that require escalation
      • Resolving failures that occur when adding features
    • Removing temporary ACD 1 (optional)
    • Turning on CMS
    • Starting the CMS Supervisor Web Client
      • Web client certificate management
    • Verifying that CMS is operating
    • Updating the ECH public key file
    • Updating the switch setup
    • Updating dual IP information
    • Updating storage interval data
    • Manual merge discrepancies
    • Removing the upgrade files
    • Migrating customer data
      • Data migration considerations
      • Migrating system administration data
      • Migrating agent and call center administration data
    • Configuring alarming options
  • Resources
    • Documentation
      • Finding documents on the Avaya Support website
      • Avaya Documentation Center navigation
    • Viewing Avaya Mentor videos
    • Support
      • Using the Avaya InSite Knowledge Base
  • Blank data forms
    • Blank data forms
      • General information
      • CMS authorizations
      • ACD configuration setup
      • Data storage allocation
      • Storage intervals
      • Backup device
  • Data migration tables
    • Data migration tables
      • All tables combined
      • Topic title
      • Agent/call center administration tables
      • Historical tables
      • Tables not migrated
Home
Upgrading Avaya Call Management System
Preparing for the upgrade
Recording information about the old system

Recording information about the old system

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Last Updated : Jun 19, 2024 |
Contact Center - Performance Solutions
Avaya Call Management System
Upgrading
Administrator
21.0
Expert
Prolog information
Metadata
Keywords:
Record information from the old system to use when you provision the new system.
Use the blank forms in the appendix to record this information. See Blank data forms.
Related links
Accessing ACD informationViewing authorizationsActivating the license for a CMS serverChecking data storage allocation parametersChecking the storage interval sizeRecording master ACD clock synchronization informationAdministering printersRecording storage interval dataRecording dual IP setup information
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