Migrating agent and call center administration data

Last Updated : Jun 21, 2024 |
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  1. Verify that the most recent full maintenance backup is accessible by the extract device.
  2. From the CMS main menu, select System SetupR3 Migrate Data.
  3. In the R3 Migrate Data window, do the following:
    1. In the Device name field, enter the extract device name.
    2. From Data type, select Agent/Call Center Admin data.
    3. From Specify ACD(s), select All ACDs.
  4. Press Enter to access the action list in the top-right corner.
  5. Select Run and press Enter.
    ADDITIONAL INFORMATION:
    The migration progress is displayed.
  6. Turn on data collection for all ACDs.
  7. Press F3 and select the UNIX option to display the command line prompt.
  8. Run pg /cms/migrate/r3mig.log to display the customer migration log.
  9. Verify the contents of the customer migration log and take any necessary corrective action.
  10. Repeat the previous steps using the incremental backup media, if one was created.
  11. Type exit to exit the command line window.
  12. Select System SetupCMS state to put CMS into multi-user mode.
Related links
Migrating customer data