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AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
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Upgrading Avaya Call Management System
Table of Contents
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All tables combined
Last Updated : May 13, 2024 |
Prolog information
Metadata
Keywords:
|
Table1
|
Application
|
Description
|
System Admin1
|
Agent/ Call Center Admin1
|
Hist1
|
|
aar_agents
|
Agent Act. Recorder
|
Agents being traced
|
X
|
||
|
acd_groups
|
ACD groups
|
Global dictionary
|
X
|
||
|
acd_shifts
|
DSA, FSA
|
Agent shifts
|
X
|
||
|
acdadminlog
|
Historical reports
|
Log of ACD admin modifications
|
X
|
||
|
acds
|
User Permissions
|
ACD access
|
X
|
||
|
ag_actv2
|
Agent Trace
|
Agent trace data
|
X
|
||
|
ag_ex_adm
|
Exceptions
|
Agent exceptions admin
|
X
|
||
|
agex2
|
Historical reports
|
Agent exceptions data
|
X
|
||
|
agroups
|
Dictionary
|
Agent groups
|
X
|
||
|
arch_stat
|
Archiver
|
Archive status
|
X
|
||
|
arch_tz
|
Timezone
|
Timezone administration
|
X
|
||
|
br_dev_types
|
Backup/Restore
|
B/R device types
|
|||
|
br_devices
|
Backup/Restore
|
B/R devices
|
X
|
||
|
br_fulls
|
Backup/Restore
|
Backup history: full backups
|
|||
|
br_increms
|
Backup/Restore
|
Backup history: inc. backups
|
|||
|
br_tables
|
Backup/Restore
|
B/R tables
|
|||
|
call_rec
|
Historical reports
|
Internal call history
|
X
|
||
|
cmstbls
|
Dictionary
|
Database tables
|
X
|
||
|
cow/reports/ designer
|
Supervisor
|
Report designer
|
X
|
||
|
custobjects
|
X
|
||||
|
customer_log
|
ELOG
|
Customer error log
|
|||
|
d_secs
|
Historical reports
|
X
|
|||
|
dagent2
|
Historical reports
|
Daily agent data
|
X
|
||
|
db/gem/c_custom3
|
Custom Reports
|
Report GEM files (current)
|
X
|
||
|
db/gem/h_custom3
|
Custom Reports
|
Report GEM files (historical)
|
X
|
||
|
db/gem/r_custom3
|
Custom Reports
|
Report GEM files (real-time)
|
X
|
||
|
db/journal/ shortcut3
|
Time Tables
|
Shortcut settings
|
X
|
||
|
db/journal/ timetable3
|
Time Tables
|
Timetable settings
|
X
|
||
|
dberrors
|
IDBM
|
Error map: Informix vs. CMS
|
|||
|
dbitems
|
Dictionary
|
Database items
|
X
|
||
|
dbstatus
|
Backup/Restore
|
Hist./forecast tables update status
|
X
|
||
|
dcadmin
|
DSA, SPI, install
|
Data collection admin
|
|||
|
dcalloc
|
DSA, FSA
|
Data storage allocation admin
|
|||
|
dcwc
|
Historical reports
|
Daily call work codes data
|
X
|
||
|
dsplit2
|
Historical reports
|
Daily splits data
|
X
|
||
|
dtkgrp2
|
Historical reports
|
Daily trunk groups data
|
X
|
||
|
dtrunk
|
Historical reports
|
Daily trunks data
|
X
|
||
|
dvdn
|
Historical reports
|
Daily VDNs data
|
X
|
||
|
dvector
|
Historical reports
|
Daily vector data
|
X
|
||
|
error_msg
|
ELOG
|
Canned customer error msgs
|
|||
|
ex_msgs
|
Exceptions
|
Canned exception messages
|
|||
|
f_agposrep
|
Forecast
|
Agent Positions Required Report
|
|||
|
f_cday2
|
Forecast
|
Current Day Report
|
X
|
||
|
f_cdayconf2
|
Forecast
|
Current Day Config.
|
X
|
||
|
f_cdayrep2
|
Forecast
|
Current Day Report
|
X
|
||
|
f_chpap
|
Forecast
|
Call Handling Profile
|
X
|
||
|
f_chprof
|
Forecast
|
Call Handling Profile
|
X
|
||
|
f_cstap
|
Forecast
|
Costs Profile
|
X
|
||
|
f_cstprof
|
Forecast
|
Costs Profile
|
X
|
||
|
f_cstprof
|
Forecast
|
Costs Profile
|
X
|
||
|
f_dataarch
|
Forecast
|
Data Storage Alloc.
|
X
|
||
|
f_dsplit2
|
Forecast
|
Daily Split Data
|
X
|
||
|
f_dtkgrp
|
Forecast
|
Daily Trunk Group Data
|
X
|
||
|
f_fin
|
Forecast
|
Financial Report
|
|||
|
f_finrep
|
Forecast
|
Financial Report
|
|||
|
f_hfinrep
|
Forecast
|
Hypothetical Financial Report
|
|||
|
f_hypodata
|
Forecast
|
Hypothetical Data
|
X
|
||
|
f_hyporep
|
Forecast
|
Hypothetical Report
|
|||
|
f_intra
|
Forecast
|
Intraday Report
|
|||
|
f_intrarep
|
Forecast
|
Intraday Report
|
|||
|
f_ispday2
|
Forecast
|
Special Day Split Data
|
X
|
||
|
f_isplit2
|
Forecast
|
Interval Split Data
|
X
|
||
|
f_itkgrp
|
Forecast
|
Interval Trunk Group Data
|
X
|
||
|
f_long
|
Forecast
|
Long Term Report
|
|||
|
f_longrep
|
Forecast
|
Long Term Report
|
|||
|
f_spdays2
|
Forecast
|
Special Day Admin
|
X
|
||
|
f_specrep
|
Forecast
|
Special Day Report
|
|||
|
f_status
|
Forecast
|
Forecast Manager Status
|
X
|
||
|
f_tkgpprof
|
Forecast
|
Trunk Group Profiles
|
X
|
||
|
f_tkreqrep
|
Forecast
|
Trunk Required Report
|
|||
|
f_tperfrep
|
Forecast
|
Trunk Performance Report
|
|||
|
features
|
User Permissions
|
Feature access
|
X
|
||
|
filesys
|
DSA, FSA
|
Historical reports file systems
|
|||
|
fs_check
|
CRT
|
File systems for free space check
|
|||
|
h_custom3
|
Custom Reports
|
Custom reports: historical
|
X
|
||
|
hagent2
|
Historical reports
|
Intrahour agent data
|
X
|
||
|
haglog2
|
Historical reports
|
Intrahour agent login-logout data
|
X
|
||
|
hcwc
|
Historical reports
|
Intrahour call work code data
|
X
|
||
|
hsplit2
|
Historical reports
|
Intrahour split data
|
X
|
||
|
htkgrp2
|
Historical reports
|
Intrahour trunk group data
|
X
|
||
|
htrunk
|
Historical reports
|
Intrahour trunk data
|
X
|
||
|
hvdn
|
Historical reports
|
Intrahour VDN data
|
X
|
||
|
hvector
|
Historical reports
|
Intrahour vector data
|
X
|
||
|
linkex
|
Historical reports
|
Link exceptions data
|
X
|
||
|
m_secs
|
Historical reports
|
X
|
|||
|
magent2
|
Historical reports
|
Monthly agent data
|
X
|
||
|
main_menu3
|
CRT
|
Main menu
|
X
|
||
|
mctex2
|
Historical reports
|
Malicious call trace exceptions
|
X
|
||
|
mcwc
|
Historical reports
|
Monthly call work code data
|
X
|
||
|
menu3
|
CRT
|
Submenu
|
X
|
||
|
menu_add3
|
CRT
|
Menu additions
|
X
|
||
|
menu_help
|
CRT
|
Menu help
|
|||
|
menu_item_help
|
CRT
|
More help for menu items
|
|||
|
msplit2
|
Historical reports
|
Monthly split data
|
X
|
||
|
mtkgrp2
|
Historical reports
|
Monthly trunk group data
|
X
|
||
|
mtrunk
|
Historical reports
|
Monthly trunk data
|
X
|
||
|
mvdn
|
Historical reports
|
Monthly VDN data
|
X
|
||
|
mvector
|
Historical reports
|
Monthly vector data
|
X
|
||
|
print_adm
|
Printer Admin
|
Printer parameters
|
|||
|
r_custom3
|
Custom Reports
|
Custom reports: real time
|
X
|
||
|
scwininfo3
|
Short Cuts
|
Shortcut window info
|
X
|
||
|
sp_ex_adm
|
Exceptions
|
Split exceptions admin
|
X
|
||
|
spex2
|
Historical reports
|
Split exceptions
|
X
|
||
|
split_pro2
|
ACD profiles
|
Split profile
|
X
|
||
|
splits2
|
User Permissions
|
Split access
|
X
|
||
|
std_rpts
|
Custom Reports
|
Standard reports list
|
|||
|
synonyms
|
Dictionary
|
Synonyms
|
X
|
||
|
sys_info
|
DSA, FSA
|
DC parameters
|
X
|
||
|
ten_agent4
|
Multi-tenancy
|
Tenant agent assignments
|
X
|
||
|
ten_cwc4
|
Multi-tenancy
|
Tenant Call Work Code assignments
|
X
|
||
|
ten_spl4
|
Multi-tenancy
|
Tenant split/skill assignments
|
X
|
||
|
ten_tkgrp4
|
Multi-tenancy
|
Tenant trunk group assignments
|
X
|
||
|
ten_vdn4
|
Multi-tenancy
|
Tenant VDN assignments
|
X
|
||
|
ten_vector4
|
Multi-tenancy
|
Tenant vector assignments
|
X
|
||
|
tenants4
|
Multi-tenancy
|
Tenant permissions
|
X
|
||
|
tg_ex_adm
|
Exceptions
|
Trunk group exceptions admin
|
X
|
||
|
tgex
|
Historical reports
|
Trunk group exceptions
|
X
|
||
|
tgroups
|
User Permissions
|
Trunk groups access
|
X
|
||
|
tt_hostname
|
Time Tables, Host Name
|
Timetables
|
|||
|
ttsc3
|
Time Tables, User Perms
|
Timetables
|
X
|
||
|
ttsched3
|
Time Tables, User Perms
|
Schedules
|
X
|
||
|
ttsctasks3
|
Time Tables, User Perms
|
Associated tasks
|
X
|
||
|
user_colors3
|
CRT
|
Color options
|
X
|
||
|
user_defval3
|
CRT
|
User defaults
|
X
|
||
|
users3
|
User Permissions
|
Users
|
X
|
||
|
vdn_pro
|
ACD profiles
|
VDN profile
|
X
|
||
|
vdn_x_adm
|
Exceptions
|
VDN exceptions admin
|
X
|
||
|
vdnex
|
Historical reports
|
VDN exceptions data
|
X
|
||
|
vdns
|
User Permissions
|
VDN access
|
X
|
||
|
vec_x_adm
|
Exceptions
|
Vector exceptions admin
|
X
|
||
|
vecex
|
Historical reports
|
Vector exceptions data
|
X
|
||
|
vectors
|
User Permissions
|
Vector access
|
X
|
||
|
w_secs
|
Historical reports
|
X
|
|||
|
wagent2
|
Historical reports
|
Weekly agent data
|
X
|
||
|
wcwc
|
Historical reports
|
Weekly call work code data
|
X
|
||
|
workcodes
|
User Permissions
|
Work codes access
|
X
|
||
|
wsplit2
|
Historical reports
|
Weekly split data
|
X
|
||
|
wtkgrp2
|
Historical reports
|
Weekly trunk group data
|
X
|
||
|
wtrunk
|
Historical reports
|
Weekly trunk data
|
X
|
||
|
wvdn
|
Historical reports
|
Weekly VDN data
|
X
|
||
|
wvector
|
Historical reports
|
Weekly vector data
|
X
|
-
Data contained in the tables that are not marked (X) in the System Administration, Agent/Call Center Administration, or Historical data columns is not migrated to the new system. The tables are empty until the first backup is run.
-
Indicates tables or data affected by the EAS format.
-
Indicates tables that hold data associated with a specific CMS user ID. If the user ID is removed from CMS, an application that uses the migrated data, such as a Timetable report, might report an error and fail.
-
Indicates tables new with CMS R18 that will be migrated when upgrading to future R18 and later releases.You must upgrade a system with Multi-tenancy to a new system that supports Multi-tenancy.