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Upgrading Avaya Call Management System
Table of Contents
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Agent/call center administration tables
Last Updated : May 12, 2024 |
Prolog information
Metadata
Keywords:
|
Table
|
Application
|
Description
|
|---|---|---|
|
aar_agents
|
Agent Act. Recorder
|
Agents being traced
|
|
acd_groups
|
ACD groups
|
Global dictionary
|
|
acd_shifts
|
DSA, FSA
|
Agent shifts
|
|
acds
|
User Permissions
|
ACD access
|
|
ag_ex_adm
|
Exceptions
|
Agent exceptions admin
|
|
agroups
|
Dictionary
|
Agent groups
|
|
arch_stat
|
Archiver
|
Archive status
|
|
arch_tz
|
Timezone
|
Timezone administration
|
|
dbstatus
|
Backup/Restore
|
Hist./forecast tables update status
|
|
f_cdayconf1
|
Forecast
|
Current Day Config.
|
|
f_chpap
|
Forecast
|
Call Handling Profile
|
|
f_chprof
|
Forecast
|
Call Handling Profile
|
|
f_cstap
|
Forecast
|
Costs Profile
|
|
f_cstprof
|
Forecast
|
Costs Profile
|
|
f_dataarch
|
Forecast
|
Data Storage Alloc.
|
|
f_spdays1
|
Forecast
|
Special Day Admin
|
|
f_status
|
Forecast
|
Forecast Manager Status
|
|
f_tkgpprof
|
Forecast
|
Trunk Group Profiles
|
|
sp_ex_adm
|
Exceptions
|
Split exceptions admin
|
|
split_pro1
|
ACD profiles
|
Split profile
|
|
splits1
|
User Permissions
|
Split access
|
|
synonyms
|
Dictionary
|
Synonyms
|
|
ten_agent2
|
Multi-tenancy
|
Tenant agent assignments
|
|
ten_cwc2
|
Multi-tenancy
|
Tenant Call Work Code assignments
|
|
ten_spl2
|
Multi-tenancy
|
Tenant split/skill assignments
|
|
ten_tkgrp2
|
Multi-tenancy
|
Tenant trunk group assignments
|
|
ten_vdn2
|
Multi-tenancy
|
Tenant VDN assignments
|
|
ten_vector2
|
Multi-tenancy
|
Tenant vector assignments
|
|
tenants2
|
Multi-tenancy
|
Tenant permissions
|
|
tg_ex_adm
|
Exceptions
|
Trunk group exceptions admin
|
|
tgroups
|
User Permissions
|
Trunk groups access
|
|
vdn_pro
|
ACD profiles
|
VDN profile
|
|
vdn_x_adm
|
Exceptions
|
VDN exceptions admin
|
|
vdns
|
User Permissions
|
VDN access
|
|
vec_x_adm
|
Exceptions
|
Vector exceptions admin
|
|
vectors
|
User Permissions
|
Vector access
|
|
workcodes
|
User Permissions
|
Work codes access
|
-
Indicates tables or data affected by the EAS format.
-
Indicates tables new with CMS R18 that will be migrated when upgrading to future R18 and later releases. You must upgrade a system with Multi-tenancy to a new system that supports Multi-tenancy.