Administration operations automatically synchronized by the Communication Manager system

Last Updated : Mar 19, 2024 |
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Some of the CMS administration changes made on either of the HA servers will be automatically synchronized on the other server via the Communication Manager system.
Call center administration changes that are automatically synchronized via the Communication Manager system include:
  • Changes to VDN Skill Preferences
  • VDN assignments
  • Vector contents
Agent Administration changes that are automatically synchronized via the Communication Manager system include:
  • Multi-agent skill change
  • Change Agent skills