Restore characteristics of different data types

Last Updated : Mar 28, 2024 |
Prolog information
Metadata
Keywords:

Local system administration data

This data is specific to the particular CMS server on which it was administered. This data can be restored only onto the server from which it was copied.

CMS system administration data

Some administrative data is not ACD-specific, such as:
  • User data
  • Timetables
  • Custom reports

ACD-specific administration data

Some data is specific to a particular ACD, such as:
  • Exceptions administration data
  • Dictionary items
  • Split/skill call profiles
When you restore this data and copy it over existing tables, the existing tables are deleted, and the new tables are copied onto the system from the backup.

Historical data

Historical data includes interval, daily, weekly, and monthly archived call data. In addition, historical data also includes event data, which consists of:
  • Agent login/logout data
  • Agent trace data
  • Exceptions data
  • Internal call record data
When historical data is restored from a maintenance backup tape, the restore program creates a restore range, which is based on the available data actually found on the backup tape. The restore range is not necessarily identical to the start and stop times you specify in the restore window. For instance, disparities between specified and actual restore ranges can occur when the stop time specified in the restore exceeds the end time for the last data rows for a given table copied to the backup.
After the restore range is calculated by the program, any existing data rows in the current table that fall within the calculated restore range are deleted. The restore program then copies in the new data to the table, which replaces all the previously deleted rows, and any new data rows that may have been included in the actual restore range.