The following CMS administration operations can be synchronized between the two HA servers by backing up the CMS server on which the operation was performed and restoring the backup to the other server.
Custom reports - additions or modifications to existing reports
CMS Supervisor designer reports - additions or modifications to existing reports
Dictionary operations, including:
ACDs
Agent groups
Agent string values
Announcements
AUX reason codes
Calculations
Call work codes
Constants
Custom items
Generic string values
Location IDs
Log in identifications
Log out reason codes
Split/skill string values
Split/skills
Trunk groups
Trunk string values
VDNs
Vectors
Main menu additions (additional steps may be required)
Timetables - additions or modifications to existing timetables
Shortcuts - additions or modifications to existing shortcuts
