Split/skill call profile changes are specific to each CMS server, so any changes made on the primary CMS server must be duplicated on the secondary CMS server.
Note:
Within the interval in which split/skill call profile changes are made, all data from the time of the profile change, and extending back to the beginning of that archive interval are lost. Therefore, it is highly recommended that:
Also, when ACD-specific administration data from the primary server is restored to the secondary server, data in the archive interval in which the restore is performed will also be lost on the secondary server. If minimization of data loss if of critical importance, after split/skill call profile changes are made on the primary server, do a backup of both ACD-specific administration data and historical data on the primary and restore it onto the secondary server.
To update split/skill call profile items:
