Modifying agent trace

Last Updated : Mar 20, 2024 |
Prolog information
Before you begin
For maximum reliability, it is recommended that you initiate all agent traces on both the primary and secondary CMS servers. This will ensure that there is a backup for the Agent Trace information in case one of the servers goes down.
To modify agent trace:
  1. Access the Agent Administration: Activate Agent Trace window on the primary CMS server.
  2. Modify the trace on the primary CMS server.
  3. Access the Agent Administration: Activate Agent Trace window on the secondary CMS server.
  4. Modify the trace on the secondary CMS server.