Maintaining CMS HA server

Last Updated : Apr 05, 2024 |
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In order to assure that both CMS servers are able to accept and process data correctly from the Communication Manager system, the administrator must do the following functions on a daily basis for both CMS servers.
The maintenance procedures listed below are not unique to the CMS HA offer. Therefore, you are probably already accustomed to doing these maintenance procedures on your previous CMS installation.
Caution:
Failure to adhere to the maintenance practices listed above may result in:
  • Unnecessary loss of CMS data
  • Additional administrative charges from Avaya technical support
  1. Verify that all links to both CMS servers are up.
  2. Verify that archiving is occurring on both CMS servers.
    1. Select MaintenanceArchiving Status from the CMS menu.
    2. Press Enter to access the action list in the top right corner of the Maintenance: Archiving Status window.
    3. Press Enter again to view archive status information for all ACDs.
  3. Verify that daily backups have run by selecting MaintenanceBackup Data from the CMS menu.
    ADDITIONAL INFORMATION:
    At the top of the Maintenance: Backup Data window, information similar to the following example is displayed:
    Backups completed today: 1
    Status: Last backup finished at 10/02/00 00:23:41
  4. Check the customer error log on both CMS servers for unusual errors.