Normal Login

Last Updated : Mar 09, 2022 |

About this task

Use this procedure to login to your mailbox after you have completed a first time login (see First time login).

Procedure

  1. Dial *17.
  2. The system prompts you to enter the number of the mailbox you want to access. If you are dialing from your own extension, for your mailbox, just press #. Otherwise, enter your extension number and press #.
  3. If the system requests the mailbox password, enter it and press #.

    • The system requests a password if you are accessing a mailbox from a number that is not set as a trusted source for that mailbox. See Trusted sources.

    • Once you have logged in, you can change the mailboxes voicemail password if required. See Changing your voicemail password.

    • If you have forgotten your voicemail password, contact your system administrator. They cannot see your current password but can reset it to either blank or a known value. If set to blank, you will be prompted to set a new password when logging in.

  4. After you log in, the voice prompts provide instructions. For a summary, see Default mailbox controls.