How to work out which mailbox guide to use?

IP Office supports several types of voicemail, so it is important that you use the correct mailbox guide. Your system administrator can tell you which guide to use.

You can also use the following process to try and work out which guide to use for yourself. However, due to the customizability of IP Office voicemail, this may not always work.

1. On your phone, dial *17 to access voicemail.

2. After the initial greeting, if voicemail asks Please enter extension and pound key it is running in a mode called 'Intuity emulation' mode. Otherwise, go to step 4.

3. Press 7.

   1. If the voicemail responds with a set of scan options, your voicemail server is called Voicemail Pro. Use the Using a Voicemail Pro Intuity Mode Mailbox user guide.

   2. Otherwise, your voicemail server is called Embedded Voicemail. Use the Using a Voicemail Pro IP Office Mode Mailbox user guide.

4. If otherwise, your voicemail system is running in a mode called 'IP Office' mode. Press *05.

   1. If the voicemail responds with a set of options, your voicemail server is called Embedded Voicemail. Use the Using IP Office Embedded Voicemail Intuity Mode user guide.

   2. Otherwise, your voicemail server is called Voicemail Pro. Use the Using IP Office Embedded Voicemail IP Office Mode user guide.