Changing Hunt Group Greetings

Last Updated : Nov 08, 2018 |

About this task

Your system administrator can set up a method for you to log into the mailbox of a hunt group. If so, in addition to standard message control, you can change the hunt group greeting messages.

For a hunt group mailbox you can record several different greetings:

  • Mailbox Greeting: This is the standard mailbox greeting played to callers being asked to leave a message.

  • Out of Hours Greeting: This greeting is used when the hunt group has been set to either night service or out of service mode.

  • Queued Greeting: This greeting is played to callers waiting to be answered by a member of the group.

  • Still Queued Greeting: This greeting is played to callers still waiting to be answered by a member of the group.

Procedure

  1. Login to the group mailbox using the options provided by your system administrator.
  2. Press 3 for greeting messages.
  3. Select the greeting that you want to record:

    • For the standard mailbox greeting, press 1.

    • For the out of hours greeting, press 2.

    • For the queued greeting, press 3.

    • For the still queued greeting, press 4.

  4. Press 1 to hear the current greeting.
  5. Press 2 to record a new greeting.
    1. After the tone, start recording the new greeting. The greeting must be at least 3 seconds long.
    2. Press 2 to finish recording.
  6. Press 1 to hear the new greeting.
  7. To re-record the greeting, press 2 again and repeat the recording steps above.
  8. To save the new greeting, press 3.
  9. To return to the previous menu, press 8.
Related information
Changing Mailbox Greetings