Cause

Possible causes of the failure to upgrade are:

• If the server starts as normal rather than upgrading:

  • The boot source for the upgrade was not the USB upgrade key. Correct the server's boot settings and reattempt the upgrade.

• If the server automatically shuts down following the upgrade attempt:

  • The system was not running IP Office R11.0.4.8. All upgrades to R11.1.3 must start from R11.0.4.8. When this occurs, the server adds the message "Version found <version> is not 11.0.4.8" to the /logs/backup_logs.txt file.

  • The system shut down using a method other than the Shutdown button shown in its web control menus.

  • Media Manager has run in the past but was not running when the system shut down. The Media Manager server must be running to back up any previous Media Manager settings and data.