USB upgrade key logs

VMDK log files

The USB upgrade key/virtual hard disk stores logs for each server it is used to upgrade:

• /logs/backup_logs.txt

  This file has a record of the back up actions performed by the upgrade scripts.

• /logs/restore_logs.txt

  This file has a record of the restore actions performed by the upgrade scripts.

Media Manager encryption log

Media Manager creates a log file for the encryption process it starts following the upgrade to IP Office R11.1.3:

• /opt/MediaManager/log_encrypt_migration.txt

  The file contains:

  • totalRecords N = The total number of records to be updated.

  • ttttttt = The time taken in milliseconds.

  • All record updated = Added when the encryption process has finished.

Linux-based server logs

In addition to the logs above, to raise a support ticket you require the following log files:

• /opt/webcontrol/log/web.log

• /var/log/rsyslog

• /opt/MediaManager/MediaManagerService.log

• /opt/Avaya/apache-tomcat/logs/MediaManager.log

• The /opt/MediaManager/Backup/mm_back.tar.gz if present.