Upgrading a PC-based IP Office server to R11.1.3

Last Updated : Sep 13, 2023 |

About this task

To upgrade using the USB memory key, use the following process.

warning

  • Do not use any other method to shut down the server. Doing so will cause the loss of data and settings. This method creates files used by the upgrade process.

Before you begin

  • You must upgrade the server to IP Office R11.0.4.8.

  • After upgrading to IP Office R11.0.4.8, back up all the servers and services before upgrading to R11.1.3. See Creating an IP Office backup.

Procedure

  1. Shut down the server using the following method:
    1. Connect to the server's platform view/web control menus using port 7071.
    2. On the System tab, click Show optional services.
    3. If the Media Manager service is running, deselect the service's auto-start checkbox and then stop the service.
    4. Click Shutdown and click Yes. Wait approximately 90 seconds, after which you will see the services shutting down.
  2. Connect the monitor, keyboard and mouse to the server.
  3. Insert the USB upgrade key into the PC's USB port.
  4. Restart the server.
  5. When the server has finished upgrading, it automatically switches off.
  6. Remove the USB upgrade key and restart the server.
  7. When the server has restarted:
    1. Check that the version shown is R11.1.3. If not, see Failure to upgrade.
    2. Following the upgrade, test and verify the operation of all services:

      • Incoming and outgoing calls.

      • Voicemail services.

      • Avaya one-X® Portal for IP Office if used.

  8. If the server hosts Media Manager:
    1. Connect to the server's platform view/web control menus using port 7071.
    2. On the System tab, click Show optional services.
    3. For the Local Media Manager service, select the service's auto-start checkbox and then start the service. This starts the Media Manager database encryption process:

      • You must let Media Manager complete this one-time encryption process. The time required depends on the number of recordings and the server resources and can take several hours.

      • Interrupting the encryption process, for example restarting the Media Manager service or the IP Office server, can cause issues.

      • When completed, you can check recordings using the Media Manager menus.

  9. If the server is part of a network, continue with the next server.
Related information
Upgrading physical Linux-based IP Office servers