The IP Office SoftConsole has an integrated debug tool that can be used to assist in diagnosing problems.

• Details are logged to files in the folder Documents\Avaya\IP 400\SoftConsole\Logs.

• A new file, including the date and time in the file name, is created each time the IP Office SoftConsole is started.

• By default, the log file only contains basic information. Full debug logging is enabled by adding the option -debug to the program shortcut. For example:

  • "C:\Program Files (x86)\Avaya\IP Office\SoftConsole\SoftConsole.exe" -debug

  • Note that this significantly increases the size of the log file and so should only be enabled whilst investigating IP Office SoftConsole issues.