The Avaya IP Office™ Platform is a cost-effective telephony system that supports a mobile and distributed workforce with voice and video on virtually any device. IP Office is a modular communications solution that scales up to 3000 extensions and 150 sites in a multisite network with resiliency.

Match a deployment model to infrastructure needs, from simple appliances to virtualized software in a data center, with options between. Improve customer experience and contact center agent efficiency with powerful, affordable multichannel functionality for voice, email, and web chat. The solution combines collaboration software plus multichannel contact centers, networking, security, and video.

IP Office provides a hybrid PBX with both Time Division Multiplexing (TDM) and IP telephony with trunk support, used in either mode or both concurrently. IP Office has data capabilities built in, providing IP routing, switching, and firewall protection between LAN and WAN (LAN2).

In addition to basic telephony services and voicemail, IP Office offers both hard phone and softphone options. Softphone applications provide flexibility for remote workers and enable them to access telephony services, such as making and receiving calls, voicemail, and call forwarding, from their computers or mobile devices.