Messaging enables users to manage all of their messages, both emails and voicemails, in one place. Since the main messaging platform is typically email, IP Office enables users to manage voicemails through the email system in order to keep all messages synchronized through one user interface. IP Office offers two voicemail options: Embedded Voicemail and Voicemail Pro.
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Voicemail in general provides a phone answering machine with a personalized greeting on every employee's desk and allows callers to leave spoken messages when the user cannot answer a phone call. Voicemail messages are retrieved either locally or remotely via any phone (users are prompted for a PIN if they are using any phone other than their allocated extension or a trusted location e.g. mobile phone).
The voicemail server is multilingual and can offer different prompts depending on the user's preferred language, independently of the default system setup. Similarly, external callers can hear prompts in their own language depending on their incoming call route (for example, based on caller ID).
Voicemail options available are:
IP Office Essential EditionEmbedded Voicemail enables some basic messaging through the ability to forward voicemail messages to the user's email inbox.
IP Office Preferred Edition
Voicemail Pro - for single site use but use in an SCN from remote users
Distributed Voicemail Pro - for multisite use in an SCN
Centralized Modular Messaging - for use with Avaya Aura® Communication Manager
