Users can transfer a call in progress to either an internal extension or an external public number. The system places the caller on hold while it performs the transfer.
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If the transferring user hangs up before the destination user answers, the system automatically transfers the call, called an unsupervised or blind transfer. Alternatively, a user can wait for the destination to be answered and announce the transfer before hanging up to complete the transfer, called a supervised transfer.
Unless restricted by the administrator, the system does not differentiate between internal or external call transfers.
