Night Service and Out of Service modes

Last Updated : Oct 30, 2014 |
Outside normal operation a hunt group can be put into two special modes: Night Service and Out of Service.
Prolog information

Night Service mode

Users can switch in or out of Night Service mode by dialing the appropriate short code. Calls are presented to a Night Service group. This can be controlled automatically by setting a time profile which defines the hours of operation of the main group or manually using a phone feature code. During Night Service mode, the original hunt group is temporarily disabled. You can design callers to the hunt group to do any of the following actions:
  • Pass to a Night Service Fallback group passing calls to a manned extension or external number.
  • Be played the Out of Hours greeting if set in voicemail.
  • Receive a busy tone.

Out of Service mode

Users control Out of Service mode manually from a phone. While in this mode, calls are presented to the Out of Service group. Night service fallback using a time profile is not applied to a hunt group set to Out of Service.