Users can access and control voice messages through the digital or IP phone display. Visual Voice works on Preferred or Essential Edition, and can only be used with large-display phones such as Avaya J100 Series IP Phones.
On phones that have a display but do not support visual voice, mailbox access using voice prompts and direct to voicemail transfer during a call is supported.
Visual voice allows users to perform the following tasks:
Access new, old and saved messages for personal and hunt group mailboxes
Next and previous message
Fast forward and rewind
Pause message
Save, delete and copy a message to other users of the system
