Assigning a Greeting to a Call Type

Last Updated : Feb 09, 2024 |
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The process allows you to select a call type and then assign one of your recorded greeting to that call type.
You can assign greetings to the call types listed below. If you have assigned greetings to several calls types, the first one in the list that is applicable is used.
  1. Temporary Greeting
  2. Out of Service (hunt group mailboxes only)
  3. Out of Hours (hunt group mailboxes only)
  4. All Calls
  5. Internal Calls
  6. External Calls
  7. Number engaged calls
  8. No reply calls
  9. Default
  1. Log in to your mailbox. See Logging In.
  2. Press 3 to select personal greetings.
    • If you have any active call types, you hear an announcement listing them. For example, "For internal calls greeting 1 active".
    • If a temporary greeting is active, you hear how many days it will be active. To deactivate it, press 1. To leave it active, press #.
  3. Press 4 to administer call types.
  4. Press 1 to activate a call type. You hear a message to confirm the call types possible.
  5. Select the required call type:
    • 1 = All calls greeting
    • 2 = Internal calls greeting
    • 3 = External calls greeting
    • 4 = Engaged calls greeting
    • 5 = No reply greeting
    • 6 = Out of hours greeting
    • 7 = Out of service greeting
    • 8 = Default greeting
    • 9 = Temporary greeting
  6. Enter the personal greeting number to assign to the call type selected.
  7. Press #.
Related links
Administering Greetings