First-Time Login

Last Updated : Feb 09, 2024 |
Prolog information
The first time you call your mailbox you are prompted to record your name and change the mailbox password. The name that you record is used in various system announcements and in the voicemail system directory search.
Similarly your system administrator can tell you if your mailbox already has a password set. Typically a password is not set until the first time you log in.
  1. On any extension, dial *17.
  2. If you are dialing from your own extension, press #. Otherwise enter your extension number and press #.
  3. Enter your password and press #. If a password has not been set yet, just press #.
  4. You are asked to enter a new password. Enter and confirm the password you want to use.
    • You must select a password of at least 6 digits. The system allows passwords of up to 15 digits.
    • Your password cannot be the same as your extension number, use repeated digits or include consecutive numbers.
    • Other common key pad patterns such as 1397 are not allowed.
    • Your system administrator can change some of the minimum requirements and will inform you if they are different.
  5. Record your name when you are prompted.
    1. Press 1 and at the tone, speak your name.
    2. Press 1 again. Your recording is played back.
    3. Either press # to accept the recording or 1 to record again.
  6. After you log in, the voice prompts tell you what to do. For a summary, see Mailbox Options.
    • For help at any tome, press *4.
    • To return to the top-level activity menu at any time, press *7.
    • To return to the previous menu, press #.
    • To exit voicemail, press **9.