Unlock the phone using a PIN or a password. Depending on the configuration, the phone displays the field for entering a PIN or a password.

When the Single sign-on (SSO) feature is active, you can unlock the phone only with the PIN you set. When SSO is inactive, you can unlock the phone with the PIN you set, an administrator-defined PIN or the SIP password.

If your phone administrator does not set a PIN when SSO is inactive, the phone displays the field to enter a password. If your phone administrator sets a PIN when SSO is inactive, or you set a PIN when SSO is active or inactive, the phone displays the field to enter a PIN. A PIN is a digit-only value and a password can be an alphanumeric value.

You cannot unlock the phone if you enter an incorrect PIN or password. The phone administrator sets the maximum number of incorrect attempts. If you exceed the limit, the phone temporarily blocks you from attempting to unlock the phone for a period that the administrator specifies.

If you do not know or remember your PIN or password when the SSO feature is inactive, contact your phone administrator. If you do not remember the PIN you set when the SSO feature is active, the phone prompts you to enter your administrator-defined password.