With the Call Park feature, you can put an active call on hold from your extension and retrieve the call from another extension. Use Call Park for multiple scenarios, such as inter-departmental call transfers or when you have to pause the current call and continue the call from a different extension. The administrator must activate Call Park for your extension on Avaya Aura® Communication Manager. To retrieve the call, the administrator must activate Call Unpark on other extensions.

The administrator can optionally configure parking lots as call parking destinations. The extension that parks the call displays the parking lot extension number on the feature button. Users can dial the parking lot extension number for the parked call to retrieve the call.