Making a consultative transfer

Last Updated : Dec 07, 2022 |

About this task

Transfer a call by connecting a call with the transfer recipient.

Before you begin

Ensure that your administrator enables the feature.

Procedure

  1. While on an active call, press Transfer soft key or Transfer button.

    The phone displays the Select a destination dialogue box.

    The first call is placed on hold.

  2. Do one of the following and then press the Call soft key :

    • Dial the number to transfer the call.

    • Search for the number in Contacts or Recents.

    • Press the Team line key to transfer the call to the configured team button.

    • Redial the last dialed number by using the Redial button.

    • Highlight the extension on the phone screen, and press Transfer button.

    You must configure the team button to use as your target selection.

  3. To initiate a consultative transfer, press Talk.

    The call transfer recipient’s phone starts ringing.

  4. Do one of the following:

    • Press Complete or Transfer button after the recipient answers the call.

      The call transfer is complete. This is also called attended transfer.

    • Press Complete or Transfer button after the recipient’s number starts ringing.

      The call transfer is complete. This is also called unattended transfer.