SLA Mon™ technology is a patented Avaya technology embedded in Avaya products to facilitate advanced diagnostics. The phones supports Avaya Diagnostic Server with SLA Mon™ agent.

SLA Mon™ server controls the SLA Mon™ agents to execute advanced diagnostic functions, such as:

• Endpoint diagnostics

  • To remotely control IP phones to assist end users with IP phone configuration and troubleshooting.

  • To remotely generate single and bulk test calls between IP phones.

  • To remotely execute limited packet captures on IP phones to troubleshoot and diagnose IP phone network traffic.

• Network monitoring

  • To monitor multiple network segments for performance in terms of packet loss, jitter, and delay.

  • To monitor hop-by-hop QoS markings for voice and video traffic.