Data volumes must be planned and managed for historical reporting data and also to ensure an ongoing performance of the Avaya Analytics solution. The volumes of data stored and transmitted by Avaya Analytics can be very large based on the configuration. Agents matched up against a large number of routing services can cause large data volumes. Avaya Analytics provides parameters to control and manage these data volumes, and these parameters must be monitored and updated to ensure that they match the requirements.
The following are the parameters required for managing the data volumes:
Data Retention Limits: The default value for this parameter is defined in the Avaya Analytics Data Dictionary.
Zero/Empty Row Suppression: This parameter can be enabled or disabled using the analytics script during an installation or upgrade. For more information, see Maintaining and Troubleshooting guide.
Routing Service Group filters: This parameter can reduce the amount of routing service related events sent to Avaya Workspaces. For more information, see Maintaining and Troubleshooting Avaya Analytics™ for Avaya Oceana®.
