Apart from the core applications, many optional surround applications communicate with the Avaya Oceana® and Avaya Analytics™ components. Different clients must interact and share information with the core components. Communications and information transport from these applications and clients must also be secured. Communications and data traffic from surrounding applications such as the IVR platform, the Avaya Experience Platform™ (Public Cloud Workforce Engagement) platform, and other value-added applications can all be secured using https, token-based authorization, and secure certificates. Avaya Oceana® and Avaya Analytics™ users use active directory/LDAP authentication with authorization tokens to secure sessions from the clients to the core applications.

Avaya Oceana® and Avaya Analytics™ users access their functionality through supported browsers. With a secure deployment, all communications from these clients are over https and trusted browser sessions.

These communications are within the contact center enterprise boundaries protected by the IT security infrastructure, such as firewalls. However, all contact centers must open their infrastructure to the outside Internet world securely if they are to provide contact center services to their end customers, which is the final layer of the solution.