Downloading Avaya Analytics chart and images

Last Updated : Mar 30, 2026 |

About this task

You must download the Avaya Analytics™ chart and images from Avaya to the Windows PC or client computer.

Important:

  • This procedure and all the following procedures are applicable for both offline deployment methods, Docker desktop for Windows and WSL (Windows Subsystem for Linux).

  • This procedure assumes that you have configured Docker Desktop file sharing for the c:\ drive of your Windows client.

Before you begin

  • Ensure that your Avaya SSO credentials allow you to download the software successfully.

  • Get the Avaya_Oceana_Application_Deployment.xlsm file.

  • Start the Cluster Control Manager air gap network container, ccm-ctl-agn, on your PC.

Procedure

  1. On your Windows PC or client computer, save the Avaya_Oceana_Application_Deployment.xlsm file in c:\avaya\downloads.
    Note:

    Windows and the Cluster Control Manager Controller container share mount points, which are c:\avaya\downloads and /root/downloads, respectively.

  2. In the ccm-ctl-agn container, run the following command:

    cd /root/downloads

  3. Run the following command and verify that the page displays the excel file:

    ls

  4. To download the Avaya Analytics™ charts and images from the Avaya repository, run the following command:

    agn download Avaya_Oceana_Application_Deployment.xlsm

  5. In the Avaya SSO User and Password fields, enter your Avaya SSO credentials.

    The agn script processes the excel spreadsheet, and the Avaya Analytics™ charts and docker images start downloading. The ccm-ctl-agn container displays an Image Pull Report when the download is complete.

  6. To view a list of the downloaded images, run the following command:

    docker image ls

  7. To view a list of the downloaded charts, run the following command:

    ls /root/downloads/*.tgz

  8. Optional If you see a docker pull error, you can view or retrieve the logs within the ccm-ctl-agn container at /var/log/avaya/ccm/ccm-main.log.

    For more information on possible issues and the respective troubleshooting solutions, see the Maintaining and Troubleshooting Avaya Analytics™ for Avaya Oceana® doc.