Real-time SAML support

Last Updated : Feb 17, 2026 |

Avaya Workspaces login uses Security Assertion Markup Language (SAML), if configured in Avaya Breeze® platform Authorization Service.

The Avaya Breeze® platform Authorization Service is used by real-time reporting of stream. If SAML integration is configured in the Avaya Breeze® platform Authorization Service, then:

  • SAML authorization feature is used without any configuration required on the Avaya Analytics™ real-time stream pods (orca-streams-rest, orca-streams-data-publisher) or Avaya Breeze® Authorization service pods (orca-breeze-authorization-service).

  • When attempting to access the Avaya Workspaces URL, unauthorized users are redirected to the Avaya Breeze® platform Authorization Service, which further redirects users to your identity provider (IdP), and prompts the user for credentials.

  • After successful authentication, the Avaya Breeze® platform grants users authorization using an authorization token. If users have the correct permissions set in Avaya Control Manager, they can access Avaya Workspaces.

  • When the dashboard icon in Avaya Workspaces is selected, this authorization token is passed to the Avaya Analytics™ real-time stream pods, which use the verification features of the Avaya Breeze® platform Authorization Service through orca-breeze-authentication-service to confirm that the user has a supervisor role. The user can see reports using the supervisor role.

For more information about SAML support, see Configuring SAML Authentication section in Administering Avaya Breeze® platform guide and Avaya Workspaces single sign-on in Deploying Avaya Oceana® Solution guide.