Before you begin the deployment process, you must enable or configure the security layers using Avaya Oceana® and Avaya Analytics™ capabilities. Customers must engage the expertise of their security staff early in the implementation process. There are multiple configurations that turn OFF the security by default, with all other settings as ON. Customers can turn the Security settings OFF manually. The security staff must decide how to incorporate the system into the routine maintenance for virus protection, patches, and service packs.
Password policy
Every customer must create a password policy for their users. Administrators define a set of rules to maintain system security. Policies include rules for:
Password syntax: The length and syntax.
Password history: The number of unique passwords required before reuse of an old password.
Password expiration and lockout: The validity, warning and grace period for expiration, and lockout rules.
Role-based access control
You can use roles to improve security and administration. Define administrative roles for your business using a role-based access control application.
Administrators can implement access control by grouping a set of privileges to a role. Roles are assigned to users. Some of the roles are: Agent, Supervisor, Manager, Quality Manager, and Administrator.
Data privacy
The Data Management utility allows you to handle data privacy requests from customers. For example, if a customer exercises the right to access information or their right to be forgotten, the Data Management utility provides a method to act on these requests.
