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Avaya Session Border Controller Overview and Specification
SIPREC-based recording solution
Avaya SBC supports a SIP-based media recording (SIPREC) solution with the following components:
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Avaya SBC as the SIP Recording Client (SRC)
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Avaya Contact Recorder as the SIP Recording Server (SRS)
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Application Enablement Services for CTI integration
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Contact Center Application Servers such as Avaya Aura® Contact Center and Call Center Elite
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Media anchor points such as Avaya Aura® Media Server or Communication Manager Media Gateway
With the SIPREC-based recording solution, Avaya SBC supports full-time session recording, selective recording, and continuous recording. With full-time session recording, every communication session connected by using Avaya SBC is recorded.
The recording servers can be colocated with the Avaya SBC or distributed in different locations. If the SRS and Avaya SBC are at different locations, ensure that the network does not require Network Address Translation between the SRS and Avaya SBC devices. You must deploy the Avaya SBC and Recording Server in a trusted, secured network for privacy and security of the recorded media.
You must have a SIP trunk on Avaya SBC to ensure that SIPREC functions correctly.