The installation of a license file on the WebLM server fails for several reasons. The following sections provide some troubleshooting scenarios and proposed solutions:
Symptom1
The system displays the following error:
Error installing license. An error occurred while performing license installation checks. Please ensure that all the required steps were performed before deploying WebLM server.
Cause of the issue
If the following sequence of events occurs:
You run an instance of the JBoss/WebLM server as root.
You successfully install a license file for a product, for example product A.
The instance of the JBoss/WebLM server exits ungracefully. As a result, the file cleanup process fails.
Redeploy or restart the JBoss/WebLM server as another user, for example JBoss5. As a result, an existing license file fails to load on startup.
If you attempt to install a new license file for the same product, product A.
If multiple instances of the WebLM server run on the same server, and you install a license file for a product on an instance of the WebLM server when a license is already hosted on another instance of the WebLM server.
If the user ID you use to start the JBoss service does not have the write permission for the following directory:
