Verify if System Manager can resolve the IP address to FQDN for Session Manager.
This means, verify if you can reverse lookup Session Manager from System Manager. If System Manager fails to resolve the IP address to FQDN, perform the next step.
Verify if System Manager can resolve the network configurations such as, the DNS IP address entry for Session Manager.
If System Manager resolves network configurations, and Get Current Status still displays the Managed By status as Unknown and the Reachable status as Yes, contact the Avaya Support Team.
