Troubleshooting Appliance Virtualization Platform

Last Updated : Jan 20, 2025 |

Appliance Virtualization Platform does not install

Perform the following as appropriate:

  • Ensure you are connected to the services port on the server with the following network configuration on the laptop:

    • IP address: 192.11.13.6

    • Netmask: 255.255.255.248

    • Gateway: 192.168.13.1

  • Defective USB drive. Place the avp81ks.cfg kickstart file on another USB, and connect the USB to the server.

  • Unsupported server: Release 7.1 and later does not support S8500 and S8800 servers. Change to a Release 10.2.x supported server. For more information about supported server, see .Supported servers section in Upgrading Avaya Aura® Appliance Virtualization Platform document.

  • Duplicate IP address for Appliance Virtualization Platform management interface already on the network. Remove the duplicate IP address, and reinstall Appliance Virtualization Platform.

  • USB stick left plugged in on HP servers. Remove the USB stick, and reboot the server.

  • Deployments take longer duration or fail. Ensure the network settings and network configuration is correct for the virtual machine being deployed.

Virtual machine deployment fails during the sanity check

  • Ensure IP forwarding is enabled on AVP Utilities while deploying virtual machines from the services port with the Solution Deployment Manager client.

  • Ensure System Manager Solution Deployment Manager or Solution Deployment Manager client can connect to the management IP address of the application being deployed.

  • Ensure the server is physically connected. If Out of Band Management is enabled, ensure the Appliance Virtualization Platform host and the virtual machines are deployed with Out of Band Management configurations.

Virtual machine deployment fails

Ensure you accept EULA by gaining access to Appliance Virtualization Platform using SSH, and accepting the EULA.

Cannot SSH to Appliance Virtualization Platform

SSH has shutdown. Activate SSH from AVP Utilities or from Solution Deployment Manager. For more information, see Activating SSH from AVP Utilities.

On the monitor, the screen displays a warning message in red and then goes blank

During the Appliance Virtualization Platform installation, the monitor displays a blank screen, which is a normal behavior. No action is required.