Use the procedure to uninstall the client manually, if you are unable to remove the client by using Add/Remove Programs, Uninstall. or change a program from Control Panel\Programs\Programs and Features.
Uninstall the Solution Deployment Manager client before you install a new version of the client on your computer.
Procedure
In the Run window, type services.msc, and stop the Solution Deployment Manager service.
If the Solution Deployment Manager service does not stop properly, reboot the machine.
At the windows command prompt, log in as administrator, and type sc delete sdm to delete the Solution Deployment Manager service.
Delete the following registry entry:
HKEY_LOCAL_MACHINE\SOFTWARE\Avaya\SDMClient
Delete the Solution Deployment Manager client installation directory and the content in the directory.
If the client is installed at the default location, then delete C:\Program Files\Avaya\AvayaSDMClient.
Delete the Solution Deployment Manager client shortcut from the C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Avaya\AvayaSDMClient location and the desktop.
