What's New

Avaya Infinity platform updates

Resources

Avaya Infinity resources

Account and Workflow Administrators

Setting up and managing Avaya Infinity account components and workflows.

Agents and Supervisors

Customer interaction through voice and other channels, agent coaching, agent support, data analysis, and reporting.

CRM Integrations

Integrations with CRM applications for better experience

Outbound

Create and manage Outbound campaigns

AI finally has its single, universal connector - MCP

Full support for Model Context Protocol (MCP) across our Avaya Infinity platform will mark a major leap forward in intelligent orchestration, open integration, and AI-powered customer connections.