Uninstall the Analytics Collector Snap-in and Engagement Call Control from the cluster. Also refer to the snap-in documentation for guidance on other snap-ins that you must remove before upgrading.
In System Manager, click ElementsAvaya Breeze®.
In the navigation pane, click Service ManagementServices.
On the Service Management page, select the snap-in that you want to remove.
Click Uninstall.
Select the cluster or clusters from which you want to remove the snap-in.
ADDITIONAL INFORMATION:
You cannot uninstall a required snap-in from a cluster unless you have already installed another version of the required snap-in in the cluster.
The snap-in status shown on the Service Management page is an aggregated status of snap-in installation across all clusters. Therefore, the status remains Installed if you have the snap-in still installed on another cluster.
Select Do you want to delete the database? check box to delete the snap-in database.
On the Service Management page, select the service that you want to delete.
Click Delete.
ADDITIONAL INFORMATION:
Verify that the service is in the Loaded state before you click Delete.
In the Delete Service Confirmation dialog box, select the Please Confirm check box.
