Checklist for upgrade method 2 - Simultaneous cluster upgrade

Last Updated : Feb 21, 2025 |
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An ISO upgrade can fail due to networking and other problems outside the control of Avaya Breeze® platform. If that happens, and the ISO was complete and not truncated by the SFTP file transfer to the VM, you may be able to redo the upgrade.
  • This method is not supported for upgrades to Avaya Breeze® platform R3.9 from earlier releases.
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Action
Link/Notes
1.
Check the prerequisites and post-upgrade tasks for snap-ins before proceeding with the upgrade.
Refer to the snap-in documentation.
2.
Before upgrading Avaya Breeze® platform, upgrade the following in this order to the required release:
  1. System Manager
  2. Session Manager
See Upgrading Avaya Aura® System Manager and Upgrading Avaya Aura® Session Manager.
If only upgrading the Avaya Breeze® platform Element Manager, use the upgradeSolution script. Refer to Deploying Avaya Breeze® platform.
3.
Upgrade Avaya Aura® Media Server.
See Deploying and Updating Avaya Aura® Media Server Appliance.
Upgrade Avaya Aura® Media Server within the same maintenance window as the Avaya Breeze® platform upgrade.
4.
If you have a cluster database enabled, take a backup.
See Administering Avaya Breeze® platform.
5.
To upgrade using the ISO file method, download the ISO file and patch file (if required) from PLDS. Confirm the files are complete by running checksum comparisons and then compare to the value on PLDS. If the file is correct, copy the ISO file and the patch file to each Avaya Breeze® platform server you will be upgrading.
For upgrades using SDM:
  • Download the OVA file and patch file (if required) from PLDS. Confirm the files are complete by running checksum comparisons and then compare to the value on PLDS.
  • Download the versions*.xml file.
See Downloading software from PLDS and Downloading the version_edp.xml file.
6.
Verify that the enrollment password has not expired.
Verifying Enrollment Password status.
7.
Change the state of the cluster you are upgrading to Deny New Service.
Denying new service.
8.
Check the cluster Activity field is 0.
Verify activity.
9.
Clear the Enable Database Auto Switchover field from ElementsAvaya Breeze® Cluster Administration.
This step is only required for multi-node clusters with a Cluster database.
10.
Take a snapshot of the current VM to enable reverting if necessary.
This task is not required if you are using SDM for the upgrade.
11.
Uninstall the Analytics Collector Snap-in and Engagement Call Control from the cluster.
See the Uninstalling a snap-in from a cluster section in Administering Avaya Breeze® platform.
12.
Edit the cluster and clear the Pre-3.8.1 Cluster cluster attribute.
See Editing the cluster attributes.
You must perform all backups before changing the Pre-3.8.1 Cluster option.
13.
Upgrade the Avaya Breeze® platform software.
To upgrade using the ISO file method, see Upgrading the Avaya Breeze platform server.
To upgrade using SDM, see Upgrades using Solution Deployment Manager.
The server reboots automatically when the upgrade script completes.
Upgrade all nodes within the cluster simultaneously.
14.
Install the patch file (if required) .
See Patching the Avaya Breeze platform.
15.
Upgrade the mandatory snap-ins and connector snap-ins.
For more information, see your snap-in documentation.
16.
Select the Enable Database Auto Switchover field from ElementsAvaya Breeze® Cluster Administration.
This is only required for multi-node clusters with a cluster database.
17.
Verify data replication between System Manager and Avaya Breeze® platform.
See Verifying replication status.
18.
Run Avaya Breeze® platform maintenance tests for the server.
See Running maintenance tests. Resolve errors before proceeding. For information, see Maintaining and Troubleshooting Avaya Breeze® platform.
19.
Install new snap-ins.
See Installing new snap-ins.
20.
Set the preferred version for each snap-in.
See Setting preferred snap-in version.
21.
Reboot the cluster.
Before the reboot, verify that Service Install Status shows a green checkmark for the cluster.
22.
On the Server Administration page verify the following for the upgraded server:
If using Reliable Eventing Framework, verify that the state of the node changes from Electing to Slave.
For more information, see Verifying server status.
23.
Change the state to Accept New Service for the upgraded Avaya Breeze® platform cluster.
See Accepting new service.
24.
See Verifying the Entity Link connection.
25.
Repeat steps 6 through 23 for each cluster that you are upgrading.
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26.
Test Avaya Breeze® platform snap-ins to verify that they are functioning correctly.
Delete any snapshots that you no longer need.
It is important to delete snapshots you no longer need within 12–24 hours. For more information, see VMware snapshots.
27.
Run a test alarm.
See the Generating test alarms in System Manager section in Maintaining and Troubleshooting Avaya Breeze® platform.