Setting preferred snap-in version

Last Updated : Feb 21, 2025 |
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It is possible to set a preferred version of a snap-in. A service profile uses this to indicate the version of the snap-in to provide to a group of users. You must first designate the version of the snap-in that is the preferred version. Then, change the version designation for the snap-in in the service profile. For more information about service profiles and version designations, see Administering Avaya Breeze® platform.
Non-call-intercept snap-ins automatically use the preferred version if specified, otherwise they use the latest version. Service profiles do not include non-call-intercept snap-ins.
  1. Designate the preferred version.
    1. In System Manager navigate to Home Elements Engagement Development Platform Service Management.
    2. From the All Services list, select the version of the snap-in that you want to be the preferred version.
    3. Click Set Preferred Version.
    4. Select the clusters for which you want this to be the preferred version and click Commit.
  2. Edit the service profile.
    1. In System Manager navigate to Home Elements Engagement Development Platform Configuration Service Profiles.
    2. Select the service profile and click Edit.
    3. Remove the snap-in from the service profile by clicking the X next to the snap-in name.
    4. In the list of Available Service to Add to this Service Profile click Advanced next to the snap-in name.
    5. For Service Version select Preferred and click Add.
    6. Click Commit to save the service profile.