Adding disposition codes

Last Updated : Oct 13, 2023 |
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Add a disposition code to a digital or a voice interaction to describe or categorize this interaction. Disposition codes help indicate the outcome of an interaction or flag interactions that require follow-up, such as Complaint or Issue resolved.
  1. After completing an interaction, click the Three Dots icon and then click Disposition Codes.
  2. Select a disposition code from the list.
    STEP RESULT:
    Avaya Workspaces for CRM displays an icon to indicate that you applied a disposition code.