Customizing the displayed columns

Last Updated : Oct 11, 2023 |
Prolog information
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The supervisor dashboard includes columns with agent details. You can customize the columns to be displayed. The available columns include the following:
  • Agent: Displays the agent name. This column is always available and cannot be disabled.
  • ID: Displays the agent ID.
  • Station ID: Displays the station ID.
  • Channels: Displays the available channels for the agent and shows the Ready status for each channel.
  • Groups: Displays the agent's group or team.
  • Status: Displays the agent state. For example, Ready or Not Ready.
  1. At the top of the supervisor dashboard, click the Dashboard Preferences icon.
  2. Click Columns to expand the list of columns.
  3. Use the switches to enable or disable columns, depending on the agent details you want displayed.
    ADDITIONAL INFORMATION:
    The enabled columns are displayed on the supervisor dashboard. In the following example image, the ID column is disabled and the others are enabled.
    Example image of enabled and disabled columns