Managing multiple interactions

Last Updated : Jun 08, 2023 |
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When you receive multiple interactions simultaneously, you can switch between interaction cards to communicate with different customers. Use the following procedure to switch from one interaction card to another.
  1. On the header of the interaction card to switch, click the Arrow Down icon.
    STEP RESULT:
    Avaya Workspaces for CRM brings that interaction card into focus.
  2. To switch to another interaction, on the header of the interaction card, click the Arrow Up icon.
Related links
Digital interactions
Using Salesforce with multiple interactionsUsing Microsoft Dynamics with multiple interactions