AVAYA DOCUMENTATION CENTER
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Using Avaya Workspaces for CRM for Avaya Experience Platform™ Public Cloud
Attaching a file
During a digital interaction, you can send an attachment, such as a file, audio recording, or video. Your administrator can enable or disable sending attachments.
- Click
to add an attachment. - For a chat or messaging interaction, do one of the following:
ADDITIONAL INFORMATION:
-
To send a file, click File.
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To send a video, click Video Recording.
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To send an audio recording, click Audio Recording.
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This feature is available for the Avaya Experience Platform™ Public Cloud voice channel.
ADDITIONAL INFORMATION:You cannot record an audio or video clip during an email interaction. -
- Click
to send the message with the attachment.