You can access the following types of details for an ongoing interaction in Avaya Workspaces for CRM:
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The Caller field displays information about the caller, such as their phone number or email address.
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The Called field displays information about the call recipient, such as their phone number or email address.
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The Queue field displays the queue name from which the call originated. For example, Sales.
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The Name field displays the caller's name. For example, John Smith.
The exact information displayed for an interaction might vary depending on the configuration an account administrator performed.
